BT Outage Update: Current Status and Information

As per information from BT’s official website, over 30 million consumers, one million businesses, and public sector clients rely on its broadband and mobile services. This is in addition to BT-owned Openreach, which manages phone cables and infrastructure for many UK households and businesses.

An outage at BT is a major concern due to its widespread impact. Are you currently experiencing any issues with BT services? Here’s how to determine if there’s a general problem with BT or if it’s specific to your connection.

Reports suggest that on October 22, 2025, BT’s services are facing challenges, with numerous complaints on Down Detector. These issues seem to affect email and broadband services. The situation may be linked to a larger outage involving AWS (Amazon Web Services), impacting various platforms like Snapchat, Slack, and Spotify. However, the BT problem appears to be escalating.

If you’re interested, check out our guides on canceling BT broadband and resolving BT broadband connection issues.

Is BT broadband down in my area?

The irony of facing disrupted BT broadband is that you can’t easily check for updates online. You might be using mobile internet to read this, which is the best way to stay informed during such disruptions.

For real-time updates on BT services, follow @BT_uk on X (formerly Twitter). You can directly tweet them for updates or check the #BTdown hashtag to see if others are facing similar issues.

To check the current status in your area, enter your landline number on BT’s Service Status page. This will provide updates on any ongoing issues. Downdetector and Fing are also useful tools to check for outages.

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If you prefer not to share your landline number, rely on Downdetector for an overview of the current situation based on user reports. Is the service down? categorizes user complaints, providing insights into the extent of the issues.

Is BT phone service down in my area?

BT phone service disruptions are less common, but if you’re facing issues, check platforms like Is the service down? for user feedback on specific categories to gauge the scope of the problem.

What is the BT customer service number?

If you’re experiencing BT service disruptions, you can contact BT directly for assistance. Keep in mind that during peak outage periods, wait times may be longer. BT customer service lines are available 24/7.

BT customer service phone numbers (broadband, mobile, or phone line) problems

From the UK: 0800 800 150 (free from landlines, mobile charges may apply)

From abroad: +44 150 174 7714

Service hours are from 8am-9pm UK time on weekdays and 8am-8am UK time on weekends and holidays.

Additionally, visit the BT website for technical support options categorized by broadband, landline, and mobile services.