Revolutionizing Healthcare: The Impact of Medical AI in UK Doctors’ Surgeries

Revolutionizing Patient Communication: InTouchNow.ai’s Innovative Solution for GP Surgeries

InTouchNow.ai has introduced a cutting-edge software tailored for doctors’ surgeries, aimed at revolutionizing phone answering processes. This innovative tool is designed to streamline operations, reduce hold times, and enhance the overall experience for both patients and staff.

The Challenge:

Many GP surgeries in the UK face a common issue of overwhelmed phone lines, particularly during peak hours when patients are trying to schedule appointments. This often leads to delays in addressing urgent medical needs as routine inquiries take precedence, leaving high-priority callers waiting for extended periods.

The Solution:

Utilizing advanced voice-based AI technology, InTouchNow.ai’s system efficiently manages incoming calls, schedules appointments, and assesses patient requirements. Capable of handling multiple calls simultaneously, the software categorizes callers based on their needs, whether it’s appointment bookings, general advice, prescription requests, or test results.

Founded by Daniel Park, InTouchNow.ai leverages his extensive 30+ years of experience in medical call center operations. The AI receptionist ensures prompt call resolution and can seamlessly update integrated appointment systems. Moreover, practices can personalize the patient experience by recording voice messages.

Benefits for Practices:

Implementing InTouchNow.ai leads to a reduction in missed calls, alleviates the workload for reception staff, and enhances patient access to medical services. The software’s 24/7 availability minimizes the need for staff overtime during peak demand periods.

Compatible with popular GP software such as Surgery Connect, AWS, and Anima, the system automates tasks while maintaining the security of patient data, granting practices full control.

Multi-Lingual Support and Positive Outcomes:

InTouchNow.ai supports over 200 languages, catering to diverse patient populations in multicultural areas. Several UK practices have already adopted the software, reporting significant improvements in call management and patient accessibility.

AI in Healthcare:

The under-funded UK National Health Service has embraced AI-powered solutions to optimize operational costs and enhance patient care. Systems like Smart Triage efficiently manage patient inquiries, leading to a substantial reduction in waiting times.

Moreover, platforms like iatroX provide clinicians, especially GPs, with access to evidence-based clinical guidance, aiding in diagnosing complex cases and improving patient outcomes.

AI’s integration into healthcare operations has proven instrumental in tasks ranging from diagnosis to administrative duties, maintaining strict data privacy standards.

(Image source: “Doctor appointment” by Taric25 is licensed under CC BY 2.0.)

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