Stay Secure: Why It’s Essential to Update Your Plex Password Regularly

Important Security Notice for Plex Users

Dear Valued Plex User,

We regret to inform you that there has been a recent security breach that may have impacted your Plex account. While we believe the actual damage is minimal, we urge you to take necessary steps to safeguard your account.

Incident Overview
Recently, an unauthorized party gained access to a portion of our customer database. Although we acted swiftly to contain the breach, the compromised data includes emails, usernames, and securely encrypted passwords.

Please note that any passwords accessed were securely encrypted and cannot be deciphered by external parties. As a precautionary measure, we recommend resetting your password immediately by visiting https://plex.tv/reset. Rest assured, we do not store credit card information on our servers, so your financial data remains secure.

Our Response
We have addressed the security vulnerability that led to the breach and are conducting thorough reviews to enhance the security of all our systems to prevent future incidents.

Action Required
We urge you to reset your Plex account password immediately by visiting https://plex.tv/reset. While doing so, we recommend selecting the option to “Sign out connected devices after password change” for enhanced security. This will require you to sign back in on all devices, including Plex Media Servers you own, with your new password. We understand this may be inconvenient but prioritize your account’s safety.

Enhanced Security Measures
It is important to note that Plex will never request your password or credit card details via email for payment purposes. To further protect your account, consider enabling two-factor authentication if you have not already done so.

We sincerely apologize for any inconvenience caused and assure you that we are committed to enhancing our security measures to prevent future breaches. Your security is our top priority.

For detailed instructions on resetting your password, please visit:https://support.plex.tv/articles/account-requires-password-reset

Thank you for your understanding and cooperation.
Sincerely,
The Plex Team