Unleashing the Power of Agentic AI: A New Era in Business Transformation

The Rise of AI Agents in Financial Platforms

A recent survey commissioned by Basware revealed that 61% of organizations have started experimenting with AI agents, with a significant number admitting to not fully grasping the practical implications of these agents. This suggests that adoption of AI technology in financial platforms is still in its early stages, with many companies exploring the possibilities rather than fully integrating them into operational use. The survey, which gathered responses from 200 finance leaders in the US, United Kingdom, France, and Germany, highlights the current landscape of AI adoption in the financial sector.

One of the key concerns surrounding the use of AI agents in financial platforms is governance. While these agents can automate tasks and streamline processes, it is essential for human operators to maintain control over authorization, ensure compliance, and have access to audit trails. Basware addresses this issue by implementing a central policy engine that applies business rules, sets compliance requirements, and defines risk thresholds, which the company refers to as autonomy ‘gates’.

According to Kurtz, a spokesperson for Basware, “Autonomy without trust is just risk.” The company’s platform is specifically designed to ensure that every decision made by AI agents is explainable and governed by the same controls that finance teams already rely on. Basware emphasizes the integration of AI agents with existing processes, rather than operating independently outside established governance frameworks.

Basware is currently developing several AI agents, including a Supplier Agent designed to manage invoice disputes and payment queries by communicating with suppliers and summarizing discussions. Another agent in development is the AP Pro Agent, which aims to assist staff in resolving processing questions through a generative AI interface.

Early user experiences from companies like Billerud, a paper manufacturer, have shown promising results. Jesper Persson from Billerud reported significant improvements in invoice quality and operational efficiency. Persson stated, “The efficiency gains we achieved translated directly into tangible cost savings.”

Basware’s long-term objective is to enable finance teams to delegate decisions and actions to AI agents, with plans to release more AI tools in 2026. The company emphasizes that AI is an integral part of its platform, rather than just an add-on feature.