Reclaim Your Account: Facebook and Instagram Launch New Hub for Account Recovery

Meta has announced the launch of a new, centralized support hub for Facebook and Instagram users. This hub aims to make it easier for users to get help with their accounts, addressing previous challenges in accessing support. The space will consolidate all the necessary support features for users to report account issues or recover lost access.

According to Meta, the goal is to simplify and improve accessibility to account support. The company acknowledges that previous support services did not always meet user expectations. This update will be available globally to users of both platforms, Facebook and Instagram, on iOS and Android devices.

In addition to the centralized support hub, Meta is working on an AI assistant to provide instant and personalized help with account recovery and settings updates. Initially, this feature will be exclusive to Facebook users. However, Meta plans to explore expanding it to other apps in the future.

While the hub is accessible through the Facebook and Instagram apps, Meta is aware of potential limitations for users who are already locked out of their accounts. The company is continuously improving the account recovery process by utilizing AI technology to streamline recovery options and enhance device and location detection for better security measures.