Digital Driver Licences and Rego Services Down: VicRoads Outage Causes Disruption

New VicRoads Website Upgrade Causes Major Disruption for Users

A recent upgrade to the VicRoads website has resulted in significant issues for users, rendering key functions such as digital driver licences, vehicle registration details, and online payments inaccessible for several days. The problem persists, causing inconvenience to millions of license holders across Victoria.

The website, described by VicRoads as undergoing a “major upgrade,” encountered technical difficulties over the June long weekend, affecting a vast number of car, motorcycle, boat, and heavy vehicle owners in the state.

Several pages, including ‘Renew your licence’ and ‘Pay your registration,’ became inaccessible, displaying a notice informing users of the unavailability of services due to the upgrade.

The issues first arose on Saturday, June 7, and continue to persist, extending beyond the King’s Birthday weekend.

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Users have been unable to access their digital driver licences, encountering a ‘Can’t Load’ message instead.

According to a VicRoads spokesperson, the planned system upgrade aimed to enhance services for Victorians. As the upgrade settles, customers may experience delays or limited access to certain services, with continuous monitoring and adjustments to ensure smooth operation.

To access unavailable services, users are advised to utilize the app as an alternative channel.

Although vehicle registration and other payments can still be processed via BPAY using relevant details, the timeline for resolving the disruptions remains uncertain.

In case of difficulty accessing services, customers are advised to retry later or explore other available service channels. Regular updates will be provided on the VicRoads website and social media platforms.

The VicRoads website features links to various social media platforms, with the most recent post dating back to June 5 regarding ordering a replacement licence. Users have taken to the comments section to inquire about the resolution of disruptions.

This incident follows the crash of the state’s vehicle registration rebate website on its launch day. In 2022, the Victorian Government announced the privatization of licensing, vehicle registration, and Custom Plates operations, ensuring continued access to essential services for Victorians.

Stay informed with the latest updates on the VicRoads website and social media channels as efforts continue to resolve the disruptions.