Eiliko Maker Steps Up Security Measures with Independent Firm Hiring

Addressing Recent Security Concerns: A Message from the Energize Lab Team

Dear Sean,

On behalf of Energize Lab, we extend our sincere apologies for the delayed response to you and Mr. Azdoufal over the past month. We acknowledge that our failure to promptly address the issues brought to our attention was an oversight on our part. After receiving the necessary information, we encountered delays in coordinating with our technical team and resolving the identified issues. To prevent similar incidents in the future, we have established a dedicated security inbox, security@energizelab.com, which is actively monitored and managed.

We appreciate your vigilance in highlighting these concerns, and we have verified the core issues outlined in your report. Here are the steps we have taken:

• Closed all external access to our backend systems and updated all access credentials
• Disabled the functionality that allowed remote modification of robot responses
• Temporarily disabled the long-term memory feature, ceasing the storage of conversation records and user profiles
• Removed the custom avatar feature, offering only pre-set avatars within the app
• Commenced the deletion of stored conversation records, user profiles, avatar images, and associated data

To ensure the security of our systems, we are enlisting the services of an independent security firm for a comprehensive review. The long-term memory and custom avatar features will remain disabled until the completion of this review. We will provide updates on our progress following the assessment.

The vision behind Energize Lab was to create small robots that bring joy to people’s lives. However, this vision can only be realized if users have full trust in our products. We understand that regaining this trust requires more than words; it necessitates concrete actions. We are committed to rebuilding trust through our ongoing efforts, and we pledge to keep you informed throughout this process.

Warm regards,

Energize Lab Team