Cars
Exclusive Interview: GWM Australia COO John Kett Reveals Insider Insights
Over the past decade, GWM has transformed from a value-focused challenger brand into one of the fastest-growing automotive brands in Australia and New Zealand.
Today GWM offers everything from diesel utes to hybrids, plug-in hybrids, and battery-electric vehicles across the Haval, Tank, Cannon and Ora brands, and is firmly targeting a place among the top-five auto brands in both markets.
During a wide-ranging interview with CarExpert, GWM Australia and New Zealand chief operating officer John Kett discussed the company’s rapid growth, its local engineering program, why diesel still has a future, the brand’s upcoming V8, and how GWM plans to stand apart in an increasingly crowded market.
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GWM is now in its 18th year in Australia and New Zealand. It’s grown from an unknown challenger brand into a mainstream player. What’s been the biggest driver behind that success?
I think it started around 10 years ago when we became a true sales company managing the business ourselves. At that point we were targeting price points that many manufacturers had abandoned.
We were able to bring small SUVs to market that offered plenty of space, good technology and strong value, giving customers an alternative to buying a used vehicle.
As time has gone on, it hasn’t just been about price. We’ve continued to improve the quality, durability and warranty behind our vehicles, while evolving our technology across the range.
Today, when we talk about our ambition to become a top-five brand – and ultimately a top-three brand – we believe the only way to achieve that is to be competitive across every powertrain.
We want to be top five in petrol and diesel, top five in hybrid, top five in plug-in hybrid, and top five in electric vehicles.
That means understanding customers as well as we can and giving them technology that suits their lifestyle. Where they live, how they use their vehicle, whether it’s for work or family, and ultimately what fits their budget.
We’ve been able to offer that across each of those areas, and that’s become a defining part of who GWM is.
Internally, we often say, “You have permission to be GWM.”
We’re not trying to be known purely as an EV brand or purely as a plug-in hybrid brand. We want to be all of those things. The focus is on delivering what customers actually need and backing it up with a continually improving ownership experience.
Despite being in both markets for almost two decades, do you still find there are misconceptions about GWM and what the brand stands for?
Absolutely.
One of our main challenges is assisting individuals in understanding the connection between GWM and its various sub-brands. People often inquire about Ora, Haval, Tank, and Cannon, and soon we will introduce Wey as well. It’s quite understandable that some customers are still trying to figure out how everything is related. Haval has the highest recognition due to its early volume success, but we are working on establishing stronger awareness of Tank, Ora, and Cannon while linking them back to the GWM brand. This is currently our biggest branding challenge. Additionally, there is an opportunity in the fleet market. While we have seen success in the retail market, we have not penetrated small and medium-sized businesses, fleet operators, or leasing companies. However, as private buyers gain confidence in GWM products, we are starting to see that confidence translate into the fleet market as well. Both areas present significant opportunities for future growth. The importance of technical support, responsiveness, and customer service for future growth was clearly understood. These may not be the most glamorous topics to advertise, but they are essential for building a successful business. Having the technical capability to quickly repair vehicles, work seamlessly with headquarters, and provide better diagnostic tools and integration with digital service manuals were key priorities discussed at recent meetings. The local tuning work done by Rob and the engineering team is already influencing future global products, with improvements being made in efficiency and ownership experience. As the business continues to evolve, the need for local tuning may decrease as global products improve. Other markets are also starting to request work developed locally, showing the positive impact of investing in local development. Headquarters has been receptive and engaged, allowing for quick progress without any arrogance in the process. We are currently unable to disclose which product will be the first to receive it.
One of the reasons for our caution is our confidence in offsetting the emissions impact through our strong plug-in hybrid and EV lineup.
Once we make the announcement, we will likely open pre-orders to gauge demand and manage the overall emissions balance.
The introduction of the V8 is inevitable, and we are confident that we can comply with regulations in both Australia and New Zealand while still offering this option.
Despite the focus on emissions, we are committed to introducing a V8 and remaining compliant with regulations.
We believe that governments should focus on reducing red tape and supporting smaller entrepreneurs who are investing in local communities.
We are excited about the future of the auto industry and the potential for game-changing innovations.
We are building a diverse portfolio that includes products across every major powertrain category, providing customers with genuine choice in their transition to electrification.
Our goal is to offer a range of vehicles to suit every lifestyle and to welcome customers into the GWM family.
We are constantly reminded to stay true to our brand and values while learning from our competitors.
GWM’s Commitment to Innovation and Evolution
As a leading automotive manufacturer, GWM has embraced a culture of innovation and transformation. This is evident in our permission to explore new technologies and push boundaries, such as reintroducing a V8 engine to our lineup while upholding our corporate responsibilities.
Our commitment to evolution extends to our product range, which is one of the most diverse in the market, featuring different powertrains and transmissions. This diversity allows us to cater to a wide range of customer needs and preferences.
The introduction of a V8 engine, particularly in the context of stringent emissions regulations, may seem unconventional. However, at GWM, we see it as an opportunity to innovate and differentiate ourselves in the market.
Our approach to emissions regulations is strategic. We are developing a V8 plug-in hybrid powertrain for our upcoming supercar, aligning with our goal of balancing performance with environmental responsibility.
At GWM, we believe in challenging the status quo and defying industry norms. By staying true to our vision and values, we strive to create a diverse and inclusive product lineup that resonates with a wide audience.
Driving Growth and Innovation in Australasia
GWM’s journey towards becoming a top-five brand in Australia and New Zealand is marked by a commitment to innovation and customer-centricity. Our focus on product development and market understanding sets us apart in the competitive automotive landscape.
In New Zealand, our investment in a dedicated local leadership team has yielded tangible results, strengthening our presence and brand reputation in the region. This investment has been instrumental in driving growth and building confidence among our dealers and customers.
As we launch new products and expand our market reach, we are focused not only on sales growth but also on delivering a top-tier ownership experience. This holistic approach underscores our commitment to customer satisfaction and brand loyalty.
By defining and refining our ownership experience, we aim to solidify our position as a top-five automotive brand in Australasia. Our dedication to continuous improvement and customer-centric innovation drives us towards this overarching goal.
Transform the following phrase into a question:
“You are going to the store tomorrow.”
Are you going to the store tomorrow? Transform the following:
“Change is inevitable, but growth is optional.”
into:
“Change is unavoidable, but choosing to grow is a decision.”
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